Question 1

How can I track my LiHO order online?

Accepted Answer

You can track your LiHO order by using the tracking link provided in your confirmation email or the app through which you ordered. This allows you to see real-time updates on the status of your delivery.

Question 2

What should I do if my LiHO order is delayed?

Accepted Answer

If your order is delayed, first check the tracking status. If there are no updates, contact the customer service team through the app you used for ordering (LiHO Tea App, Foodpanda, or GrabFood). They will provide further assistance.

Question 3

Can I modify my LiHO order after placing it?

Accepted Answer

Modifications can only be made before the order is confirmed and sent for preparation. If you need to make changes, contact customer service immediately through the app to request any adjustments.

Question 4

Are there any additional delivery charges for ordering LiHO online?

Accepted Answer

Delivery charges may vary depending on the platform used and your location. Details about the delivery fee will be shown at checkout before you confirm your order.

Question 5

Can I schedule my LiHO delivery for a specific time?

Accepted Answer

Yes, when placing your order, you can select your preferred delivery time. This option is available on the LiHO Tea App, Foodpanda, and GrabFood, subject to availability in your area.

Question 6

How can I provide feedback on my LiHO delivery experience?

Accepted Answer

Feedback is crucial for us to improve. After your delivery, you can leave a review directly on the app or platform you used. You may also contact our customer service team through the app for any detailed feedback or specific issues.

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