Privacy Policy – LiHO Tea Singapore

Introduction

Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Details: Name, date of birth, gender, nationality, and identification numbers.
  • Contact Information: Address, telephone number, and email address.
  • Transaction Data: Details of products and services you have purchased or inquired about.
  • Preferences: Language preferences, product interests, and communication preferences.
  • Digital Interactions: Information collected via cookies and similar technologies when you visit our website or use our mobile applications.
  • Visual Data: Images captured through CCTV in our stores for security purposes.
  • Account Information: Username, password, and profile picture for accessing our mobile application.
  • Payment Information: Bank account details or credit/debit card information when you make payments through our platforms.

How We Collect Your Information

  • When you register or create an account on our website or mobile application.
  • When you make purchases or inquiries about our products and services.
  • When you participate in our promotions, contests, surveys, or events.
  • Through cookies and similar technologies when you interact with our digital platforms.
  • From third-party sources such as payment processors, delivery partners, and marketing affiliates.

Purpose of Collecting and Processing Your Information

  • Service Delivery: To process your orders, manage your account, and provide customer support.
  • Communication: To send you updates about your transactions, new products, services, and promotional offers.
  • Personalization: To tailor our products and services to your preferences.
  • Improvement: To analyze and enhance our products, services, and customer experience.
  • Legal Compliance: To comply with legal obligations and respond to regulatory authorities.
  • Security: To ensure the safety and security of our customers, staff, and premises.

Disclosure of Your Information

  • Affiliates: Companies within the LiHO Tea group.
  • Service Providers: Third-party vendors who assist in our operations, such as payment processors, delivery services, and marketing agencies.
  • Legal Authorities: Regulatory bodies, law enforcement agencies, or courts when required by law.
  • Business Partners: In connection with joint promotions or collaborations, with your consent where necessary.

International Data Transfers

Data Retention

Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal constraints.
  • Withdrawal of Consent: Withdraw consent for processing your personal information, where applicable.

Cookies and Similar Technologies

Security Measures

Links to Other Websites

Changes to This Privacy Policy

Contact Us

LiHO Tea Singapore

Email: [email protected]